14-Day Return Policy

We offer a 14-day return policy, meaning you
have 14 days after receiving your Alien Abduction Lamp to
request a return.

To be eligible for a return:

The
item must be in its original condition, unused, and in
its original packaging.

You
must include the receipt or proof of purchase.

To start a return, please contact us at mothership@abductionlamp.com.
If your return is accepted, we will provide a return shipping label along
with instructions on how to send your package. Returns sent without
prior approval will not be accepted.

For any return-related questions, you can always reach us
at mothership@abductionlamp.com.

Damaged or Incorrect Items

Please inspect your order upon arrival and
contact us immediately if:

The
item is defective or damaged.

You
received the wrong product.

We will assess the issue and work to resolve it as quickly
as possible.

Non-Returnable Items

We do not accept returns for:

Digital
downloads or software.

Custom
or personalized Alien Abduction Lamp units (if applicable).

Items
that are not in their original condition (damaged due to
misuse or missing parts not due to our error).

Clearance
or sale items.

Please contact us if you have any concerns about whether
your item qualifies for return.

Exchanges

If you need a different product, the fastest way to
do so is to return your item, and once the return is accepted, make a separate
purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union,
you have the right to cancel or return your order within 14 days,
for any reason, without justification. The item must still be in its original
condition, unused, and in its original packaging, with proof of
purchase.

Refunds

Once we receive and inspect your return, we will notify you
if the refund has been approved. If approved, the refund will be issued to your
original payment method within 10 business days.

Please note that it may take additional time for your bank
or credit card provider to process the refund. If you have not received your
refund within 15 business days, please contact us at mothership@abductionlamp.com.

Import Duties & Taxes

International
orders may be subject to import duties, taxes, and fees upon delivery,
which are the responsibility of the buyer.

If
these charges are refused and the order is returned to
us, a refund will be issued minus any shipping and handling costs
incurred.

If
the package is abandoned (not returned to us), no refund
will be given.

For any further questions, feel free to contact our support
team at mothership@abductionlamp.com.